At a glance
| You bought | You can cancel | What you get back |
|---|---|---|
| A one-off project, before kick-off | Any time | A full refund |
| A one-off project, after kick-off | Any time, in writing | A refund for work not yet started, pro rata by deliverable. Delivered work is not refunded |
| A monthly service or package | After the 3-month minimum, with 30 days’ notice | No refund for months already worked |
| Anything, as a consumer | Within 14 days of ordering | See “Consumers: your 14-day right” below |
Cancel by email to support@seoflower.com, quoting your order reference.
1. One-off projects
Kick-off is the start date we agreed with you. If you cancel before it, you get a full refund. If you cancel after it, we refund the part of the work that has not started, calculated pro rata by deliverable. Work already delivered is not refunded. We will send you the calculation with the refund.
2. Monthly services and packages
Monthly services and packages are billed monthly in advance and have a minimum term of three months. After the minimum term you can cancel at any time. Give us 30 days’ notice by email: the service ends on the first billing date after the notice period. Months already worked are not refunded. If you cancel inside the minimum term, the fees for the rest of the minimum term remain payable.
3. Consumers: your 14-day right of withdrawal
If you are a consumer, you have the right to withdraw from the contract within 14 days of ordering, without giving a reason, under Czech and EU consumer law.
- To withdraw, tell us clearly by email to support@seoflower.com. You can use the form below, but you do not have to.
- If you asked us to start work during the 14 days, you pay a proportionate amount for what we have already done up to the moment you told us you were withdrawing.
- If the service has been fully performed within the 14 days, and you asked us to start and confirmed that you would lose the right of withdrawal once it was complete, the right no longer applies.
- We refund what you are owed within 14 days of receiving your notice, using the payment method you used for the order.
Model withdrawal form: “To seoflower, support@seoflower.com. I withdraw from my contract for the following service: [service]. Ordered on: [date]. Order reference: [reference]. My name: [name]. My address: [address]. Date: [date].”
4. Rescheduling a start date
You can move the kick-off date for free. Email us at least two working days before the agreed start.
5. If something is wrong with the work
Write to us at support@seoflower.com and describe the problem. We will correct the work, or refund an appropriate part of the fee if we cannot. Your statutory rights as a consumer are not affected.
6. How refunds are paid
Refunds go back to the payment method you used. They normally arrive within 14 days of us agreeing the amount, depending on your bank.
7. Contact
seoflower, Aloise Gavlase 40/18, 700 30 Ostrava-jih-Dubina, Czechia. support@seoflower.com. +420 602 575 587. Monday to Friday, 8:00 to 18:00.